Grow, The Performance Engine
Ongoing Support & Maintenance
Launch is the start of the store’s life, not the end of the project. A support retainer gives you a team that fixes what breaks, keeps things updated and builds the small improvements that never justify a full project.
What we doWhat it covers.
- 01
Fixes and bugs
Problems reported and found, triaged by how much they cost you, and fixed.
- 02
Updates and upkeep
Platform, theme, app and plugin updates, tested before they reach your live store.
- 03
Small features and changes
A steady allowance of improvements, such as new sections, tweaks and integrations, without a new quote each time.
- 04
Monitoring
Watching uptime, speed, checkout and key flows, so a problem is spotted before a customer reports it.
- 05
Security and backups
Regular backups and security checks, along with a plan for what happens when something goes wrong.
Why it mattersWhat it is worth.
Stores break in small ways all the time: an app update, a changed payment setting, a theme conflict. Left alone, those cost sales for days before anyone notices.
A retainer also removes the delay. Small improvements get done in the month you need them, rather than waiting for a project.
What you getWhat you take away.
- 01
A monthly allowance of development time
Agreed in advance and used on your priorities.
- 02
A clear way to ask for help
One route to the team, with response expectations agreed.
- 03
A monthly summary
What was fixed, what was built and what we recommend next.
How it worksThree steps.
- 01
We take over the store’s care
A health check at the start, and a record of how the store is built.
- 02
We work through requests and upkeep
Prioritised together, with urgent issues handled first.
- 03
We report and plan ahead
A short monthly review of work done and what is coming.
The Performance EnginePart of Grow
- Media Buying (Meta, Google, TikTok)Full-service campaign management focused on profit on ad spend (POAS): audience segmentation, bid strategy and budget allocation.Open
- Conversion Rate OptimisationContinuous A/B tests on landing pages, offers and checkout flows to increase your conversion rate.Open
- Retention EngineeringSegmentation and predictive flows in Klaviyo or Attentive to increase lifetime value, while keeping technical SEO healthy to capture organic demand.Open
- SEO & AI SearchOngoing content, technical and authority work that keeps your store found in search and recommended by AI assistants.Open
- All of GrowLaunch Day is Just Day One.Open
- Next stage: AuditWe Don’t Guess. We Diagnose.Open
QuestionsQuick answers
Can you support a store you did not build?
Usually yes, after a health check so we know what we are taking on. We tell you plainly if something needs fixing first.
What counts as an emergency?
Anything stopping customers from buying. We agree how those are handled and how quickly, before the retainer starts.
What if we need something bigger than the allowance?
We scope it as a separate Build project, and you see the estimate first.
Free toolsRun your own numbers
- Estimate & quotePick your services and dates. See a fixed price for each outcome and the timeline, and download a PDF quote.Open
- Platform feesShopify, WooCommerce, Takealot, Amazon and Makro fees, side by side, for your sales.Open
- Growth ROI calculatorWhat a monthly retainer has to earn to pay for itself, in profit.Open
- Ad calculatorWhat paid ads managed by Artive cost: ad spend, our fees and your break-even.Open
Stop choosing between beautiful branding and profitable growth.
You can have a brand people feel and a bank account that proves it.
The first step is an ACR Diagnostic. We find the leak. You decide if you want us to fix the pipe.