Legal Delivery and returns

How delivery works for physical products bought on artive.co.za, and what to do if you want to return something. Digital products and services are covered in our Terms & conditions.

Delivery

• We deliver to addresses in South Africa.
• Delivery options and their cost are shown at checkout before you pay. [Add any free delivery threshold, e.g. “Delivery is free on orders over R750.”]
• [Delivery times, e.g. “Orders are dispatched within 1 working day and usually arrive in 2 to 4 working days in main centres.”]
• [Courier and tracking, e.g. “We deliver with [courier] and email you a tracking link when your order ships.”]

Returns and cancellations

• Where section 44 of the Electronic Communications and Transactions Act applies, you may cancel an online purchase within seven days of receiving the goods, without reason or penalty. Return the goods unused and in their original packaging, and we will refund you within 30 days. You pay the direct cost of returning them.
• If a product is defective or not as described, you have the rights set out in the Consumer Protection Act, including repair, replacement or a refund.
• [Warranty, e.g. “Card machines carry the manufacturer’s warranty. We’ll help you claim it.”]

How to return something

1. Email hi@artive.co.za with your order number and the reason for the return.
2. We’ll reply with the return address and next steps.
3. Once we’ve received and checked the item, we refund you using the payment method you used.

Questions? Email hi@artive.co.za or call +27 60 205 3922.